Refund policy
We want you to be happy with your purchase from Spot On Games. If you need to return a game, please review the requirements below.
Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, the game must:
- Be unused and in the same condition in which it was received
- Be returned in its original packaging
- Include the receipt or other proof of purchase
Items that do not meet these requirements may not be eligible for a refund.
Starting a Return
Before mailing your return, please contact Spot On Games at support@spotongames.com or 910-808-9995.
Mail eligible returns to:
Spot On Games
964 High House Rd #3295
Cary, NC 27513
Please include the original packing slip with your return to help us identify and process it as quickly as possible.
Return Shipping
Customers are responsible for all return shipping costs. Return shipping costs and original shipping charges are nonrefundable.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
Refunds
Once your return is received and inspected, we will notify you of its approval or let you know if there is an issue with the return.
If approved, you will receive a refund for the purchase price of the returned game. Original shipping charges will not be refunded.
Please allow additional time for your bank or credit card provider to post the refund to your account.
Questions About Returns
For assistance with a return, please contact us:
Email: support@spotongames.com
Phone: 910-808-9995

